FAQ

Ship to worldwide.

minfans.com can ship single item samples or large orders to worldwide.

Please note: it’s your own responsibility to find out about the import tax situation in your own country.

If I order minerals from minfans.com, how would you ship them to me? How much would it cost?

minfans.com currently ships small and medium sized orders by air mail or EMS. The shipping rates will be calculated by the item’s weight, size, fragility and destination. It can be previewed inside the minfans.com online shopping cart system, The shipping fees will be estimated by our system automatically.

How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there will be include your packages tracking number with checking web link for your reference.

How Long Will It Take To Delivery?

This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-15 days, and express shipping normally takes 4-7 days. Processing takes 1-2 days normally.

Note: Please submit your Detailed Address and Telephone Number when you place an order. It is very important to assure good delivery. Thank you.

Returns And Refund

We guarantee you will be 100% satisfied with your specimen or we’ll refund your purchase price in full upon safe return of the specimen in original condition with 30 days.
You will be responsible for all shipping charges if you want to receive the item back than DOA(Damage On Arrival) or wrong specimen.

Note: Please email us before leaving a negative feedback. if you have any issues, we will do our best to resolve everything in a best way!